Itrust88 Privacy Policy – Protection of Your Personal Data

Itrust88 ("we", "our platform") is an online casino platform operating under a valid licence and committed to maintaining the trust of its members. This Privacy Policy comprehensively explains how itrust88 collects, stores, uses, and protects your personal data when you use our website, mobile app, or any of the services we offer.

We understand that personal data is sensitive and valuable. Every decision involving data processing at itrust88 is made with the utmost care, placing members' interests above all else. We do not collect unnecessary data, and we do not retain data longer than required.

This Privacy Policy applies to all itrust88 platform users — whether you are a first-time visitor, a member in the process of registering, or an active member who uses our platform regularly. If you are using the itrust88 platform on behalf of a company or organisation, you are implicitly acknowledging that the company or organisation also agrees to the terms of this Privacy Policy.

Itrust88 collects your personal data through various means — directly when you register or fill in a form, automatically while you use the platform, and in some cases, from legitimate third-party sources. Below are the full details of the types of data we collect:

We never collect sensitive data such as health information, religious beliefs, political views, or biometric data unless required by applicable law for specific identity verification purposes. In such cases, you will be explicitly informed and asked to provide separate consent.

Itrust88 uses your personal data only for legitimate and necessary purposes. We will not use your data for any other purpose without first obtaining your consent. The following are the primary purposes of data use:

• Verifying your identity and age during the registration and KYC process to ensure the platform remains free from illegal use
• Processing deposits, withdrawals, and other financial transactions quickly and securely
• Providing effective customer support and resolving any disputes or complaints
• Sending important communications related to your account, such as transaction confirmations, security notifications, and policy updates
• Monitoring and preventing fraudulent activity, money laundering, and other security threats
• Personalising your gaming experience, including relevant game recommendations and promotional offers
• Meeting applicable legal and regulatory compliance obligations
• Improving platform quality, identifying technical errors, and developing new features

Itrust88 does not sell, rent, or transfer your personal data to third parties for marketing purposes. We only share data in limited situations and for legitimate purposes, namely:

• Payment Providers: Financial data required to process deposits and withdrawals is shared with banks, FPX providers, DuitNow, and registered e-wallets. All such providers are bound by strict confidentiality agreements.
• Game Providers: The minimum information required to be shared with game software providers to ensure a smooth gaming experience and compliance with game licence terms.
• Technology Service Providers: Companies that help us operate the platform, provide cloud services, analytics, and cybersecurity — all bound by strict data processing agreements.
• Legal Authorities: When directed by a court, police, or regulatory authority with valid jurisdiction over itrust88.
• Fraud Investigation: In cases involving fraud, money laundering, or financial crime, relevant data may be shared with authorised investigative agencies.

Every third party that receives your data from itrust88 is bound by confidentiality and security obligations equal to or stricter than itrust88's own standards. We conduct regular reviews of our third-party partners to ensure ongoing compliance.

The itrust88 platform uses cookies and similar tracking technologies to enhance the user experience, ensure session security, and analyse usage patterns. The following are the types of cookies we use:

Essential Cookies cannot be disabled as they are fundamental to the platform's functionality. For other cookies, you can manage your preferences through your web browser settings. Please note that disabling certain cookies may affect your experience on the itrust88 platform.

Protecting your personal data is itrust88's highest priority. We have implemented a comprehensive range of technical and organisational security measures to ensure your data remains safe at all times:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using the latest TLS protocol.
• Encrypted Data Retention: Data stored on our servers is encrypted using AES-256 encryption — a military-grade standard that is practically unbreakable.
• Two-Factor Authentication (2FA): An additional security layer for account access that protects your account even if your password is compromised
• 24/7 Security Monitoring: Our cybersecurity team monitors suspicious activity around the clock using automated threat detection systems
• Internal Access Controls: Only verified personnel who require access are permitted to view your personal data.
• Regular Security Audits: Penetration testing and security code reviews are conducted regularly by independent third parties.

While itrust88 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure against all threats. You are therefore also responsible for keeping your account password secure and not sharing your login credentials with anyone.

Itrust88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal requirements. The following are our general data retention guidelines:

• Active Account Data: For the duration of your active account and for 5 years after account closure, for legal compliance and dispute resolution purposes.
• Financial Transaction Records: A minimum of 7 years from the transaction date, in accordance with applicable anti-money laundering (AML) legal requirements.
• KYC Documents: For the duration of the active account and 5 years after closure or last verification, whichever is later.
• Communication Logs: 3 years from the date of last interaction for quality control and dispute resolution purposes.
• Technical Data and Access Logs: 12 months for security and fraud detection purposes.

When data is no longer needed and there is no legal obligation to retain it, itrust88 will securely delete or anonymise it using methods that ensure the data cannot be recovered.

As an itrust88 member, you have the following rights regarding your personal data. itrust88 is committed to respecting and facilitating the exercise of each of these rights:

To exercise any of the above rights, please contact the itrust88 customer support team via live chat or our official email. We will verify your identity before processing any privacy-related request to ensure the security of your data.

In the course of its operations, itrust88 may transfer your personal data to servers or service providers operating outside Malaysia. Such transfers are necessary to ensure the platform operates efficiently and securely on a global scale.

Every cross-border data transfer carried out by itrust88 is subject to the following safeguards:

• Data is only transferred to countries or organisations that provide a level of data protection equivalent to Malaysian and international standards.
• Standard data processing agreements binding data recipients to strict protection obligations
• Periodic risk assessments of all overseas service providers holding itrust88 member data
• Data encryption in transit and at rest, regardless of where it is stored

The itrust88 platform is intended exclusively for users aged 18 and above. itrust88 does not knowingly collect personal data from individuals under the age of 18. Should we discover that data belonging to an individual under 18 has been collected without our knowledge, that data will be deleted immediately and the relevant account will be closed.

If you are a parent or guardian and suspect that your child has registered on the itrust88 platform, please contact us immediately through our customer support channels so that appropriate action can be taken without delay.

If you have any questions, concerns, or complaints regarding itrust88's Privacy Policy or how we handle your personal data, our team is available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available at the bottom-right corner of the itrust88 platform — the fastest way to get an immediate response.
• Official Email: [email protected] — response within 24 working hours

Itrust88 also accepts formal privacy complaints via email with the subject line "Privacy Complaint – [Your Account Number]". Every complaint will be thoroughly investigated and you will receive a response within 14 working days.