Itrust88 believes that online gaming should be an enjoyable form of entertainment, not a burden. We provide self-control tools, professional support, and a safe gaming environment for every one of our members in Malaysia.
Our Philosophy
At itrust88, we understand that most of our members play purely for fun and leisure. Online gaming, when done responsibly, is a legitimate and enjoyable form of entertainment — just like watching a movie or playing golf.
However, we also recognise that some individuals may struggle to control their gaming habits. That is why itrust88 has developed a comprehensive suite of self-control tools and provided access to professional support — not as a requirement, but as part of our responsibility to the member community we care deeply about.
The Responsible Gaming principles at itrust88 are more than just a document or a web page. They are a culture we practice every day — from how we design the platform and train our support staff, to how we communicate with our members.
If you feel that gaming is beginning to affect your daily life, contact the itrust88 support team now. We are here to help, without any judgment.
Decide how much money and time you are willing to spend before starting a session. Stick to those limits even when you are winning — because luck can change at any time.
Treat money wagered as an entertainment cost, not an investment. Never rely on betting wins as a primary source of income.
After each gaming session, take adequate rest. Avoid gaming when you are stressed, tired, or under the influence of alcohol.
Make full use of the self-control tools provided by itrust88 — deposit limits, betting limits, loss limits, and self-exclusion options are all available in your account settings.
There is no shame in asking for help. If you or a loved one is struggling with gaming control, reach out to the itrust88 support team or a relevant support organisation.
Self-Control Tools
All these tools are provided free of charge to every itrust88 member and can be accessed directly through your account settings or by contacting our support team.
Set your maximum daily, weekly, or monthly deposit amount. Once a limit is set, the itrust88 system will not allow any deposit that exceeds that limit within the specified period.
Cap the maximum amount you can lose in a day, week, or month. Once the loss limit is reached, your account will be automatically blocked from placing new wagers until the limit period resets.
Set a time limit for your gaming sessions. itrust88 will send you a reminder as you approach your time limit and will automatically end the session once the limit is reached.
Take a break from the itrust88 platform for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or place any wagers — your account remains secure.
Option to exclude yourself from the itrust88 platform for a period of 6 months to 5 years, or permanently. Self-exclusion requests will be processed within 24 hours and cannot be reversed before the period ends.
Disable all promotional notifications, bonus offers, and marketing emails. This helps reduce the temptation to keep playing beyond the limits you have set.
How to Use
Activating any self-control tool at itrust88 is simple and can be done in under 5 minutes. We have deliberately designed this process to be as straightforward as possible — because we want you to be able to manage your gaming experience without any technical barriers.
All changes to self-control limits take effect immediately. Limit increases will only take effect after 7 days as an added layer of protection.
Log in to your itrust88 account → click the profile icon → select "Account Settings" → navigate to the "Responsible Gaming" section → choose the tool you wish to activate and set your limit.
Contact the itrust88 support team via 24/7 live chat or email. State the limit you wish to set and our team will assist you promptly.
Download the itrust88 app and access self-control settings directly from your smartphone. The intuitive mobile interface lets you manage your limits with just a few taps.
Recognise the Warning Signs
Review yourself against the list of warning signs below. If you identify two or more of these signs in yourself, it may be time to speak with someone you trust or reach out to the itrust88 support team.
Self-Assessment
Check any statement that describes your experience over the past 30 days. This assessment is confidential and is intended solely as a personal guide.
Itrust88's Commitment
Since itrust88 was established, we have placed member safety and well-being at the core of every business decision we make. We understand that member trust cannot be bought — it must be earned through consistent and transparent action over time.
Our team, specially trained in responsible gaming, continuously monitors member play patterns and will proactively reach out if any concerning signs are detected. We don't simply wait for members to come to us — we come to you when we feel you may need support.
In addition to the self-control tools available directly within the platform, itrust88 also partners with external support organisations that provide counselling, financial assistance, and psychological support to those in need. We believe this holistic approach is the best way to help our members lead a balanced life.
We also consistently review and update our responsible gaming policies and tools in line with the latest developments in responsible gaming research and international industry best practices. This ensures that itrust88 members always receive the best and most up-to-date protection.
Important Reminder: Online gaming is for entertainment purposes only. No strategy or system can guarantee consistent wins. Always play with money you can afford to lose without affecting your daily finances.
Protection Policy
Itrust88 pays particular attention to individuals who are more vulnerable to the risks of problem gaming. Our strict policies ensure that the itrust88 platform is only used by those who are eligible and capable of doing so responsibly.
Itrust88 enforces strict age verification during registration. All members must be 18 years of age or older. Accounts suspected of being owned by underage individuals will be suspended immediately pending investigation.
Members who show signs of depression, anxiety, or stress associated with gaming activity will be referred to appropriate mental health support resources.
Members experiencing financial difficulties may apply for a temporary or permanent exclusion. itrust88 will not contact members who have opted for self-exclusion with any promotional offers.
Helpline: If you or someone you know needs immediate help with a gambling problem, please contact the National Anti-Drug Agency (AADK) or a mental health support organisation near you.
FAQ
Register today and enjoy a fun gaming experience with peace of mind — because itrust88 is always with you every step of the way.